So sue me. It's finally summer in New England causing me to surf
and run and generally do things that turn my hair white and my fine
Irish skin red. The sun is not beckoning me to blog.
But if I were going to blog this week, it would be about the
incredible opportunity AppZero has to revolutionize the economics of
the ISV sales cycle. Specifically, we can do a "Name that tune"
approach to proof of concepts (POC) reducing the time needed to install
and configure on customer site from days to minutes. It is a wow
factor.
As luck would have it, Syscon this week published a piece I did on just this topic. Aren't I lucky guy? You can click here http://cloudcomputing.sys-con.com/node/1035387 or just read the article below.
And when the sun goes back to wherever it's been since May, I've got
a feeling I'll be in a perfect state of mind to blog on our experiences
at Microsoft's Worldwide Partners conference that just wrapped up in
New Orleans. Which, depending on how you look at it, could be heaven
or hell.
As CEO of a company that can cure what ails Windows ISVs, any place
they gather is my kind of heaven. No harps. Just the sweet sound of
cash registers sounding the call of commerce.
Cloud + POC = 'Obvious' ISV Revenue Growth
I've always found that the obvious things in life are easy to understand once you see them. I've got a good one for you.
Question: If an ISV can bring install time close to zero, their proof of concept (POC) efforts will:
- Take less time
- Become predictable and repeatable
- Go more smoothly in the eyes of the potential customer
- Provide more time for actually working with the customer and proving the concept
- Look impressive compared to competitors who need to send SEs on
site for hours and days of sweating through glitch filled installation
and configurations
- Increase the likelihood of a win
- Use less of the most skilled and valuable ISV asset - the
knowledgeable SE who is also good in front of living, breathing,
revenue generating potential customers
- Lower the cost of sales
- Generate incremental revenue
- All of the above
So the obvious thing here is: ISVs should reduce POC installation
and configuration time to near zero. It is obvious, isn't it? And
easy to understand. As it turns out, it's also easy to do.
How do I know? Because that's what we do at AppZero. Delivering an
application as a pre-installed, pre-configured virtual application
appliance with zero OS component shrinks install, set-up, and configure
time to minutes. Yes, even large German ERP applications. (You knew I
had to get at least one company mention in, didn't you?) In fact, I'd
worked up a nifty Excel-based calculator to let potential ISV customers
of ours quickly bang out the financial impact of having zero POC
install time. I ran the calculator by some of our ISV clients to give
it a real-world sanity check.
Talking with one AppZero-using ISV with revenue just under $1B in
2008, I was looking for just a few inputs to make my case: # of POCs,
average deal size, average time invested per POC, win rate, how many
SEs and the cost of an SE. Turns out that if you're the SVP that owns
responsibility for that almost $1B worth of business, you know the
win/loss metrics. Cold.
Before I could finish explaining my cool calculator concept, he had
it filled in: 400 POCs per year, average deal size is $350K (for the
first year of course), 5 day average POC duration, time to install and
set up POC is one day of the 5 day duration (or 20%), win rate of 70%,
SE salary of $130K .... 20 seconds later we had the answer.
Zero install's effect of reducing POC duration by 20% can go to
straight cost savings or to increased time spent actually working with
the client and application. It can go to more POCs conducted a year
per SE. In all scenarios, it goes to increased revenue. In the case
of this ISV, the very conservative answer is in the millions. My
client agreed.
Life is good.
The logical next step in the conversation was how to leverage the
cloud to get the POC job done. I've talked with many ISVs ranging from
startups to 10s of billions in revenue, as well as leading cloud
providers such as Amazon and GoGrid.
One thing is clear to me. ISVs are doing POCs in the cloud.
Mature, established players are hovering around 10% for cloud-based
POCs. Start-ups are 100% cloud-based POC. Of course, I'm loving this
because AppZero's instant provisioning in the cloud or on-premise and
ability to move applications from the cloud to data center is a bulls
eye for this market.
Yes, Virginia, I did say "moving from the cloud to the data
center". It turns out that ISVs want to be able to start a POC in the
cloud and have an easy way to move that instance of the application to
the customer site when the POC converts to a win. All the work that
was done on the POC transitions to a production implementation.
(Yippee. More savings.) Interesting that this sensible approach has
gone unremarked by the cloud hyped media.
In fact, that ISV SVP I referenced earlier in this piece summed up
the POC cloud case pretty well, "Greg our partners build their apps on
our platforms and are faced with selling in this economy. For example,
they may sell back office manufacturing applications to the likes of
the automobile industry. Fun, huh? Well, in North America, the ones
that are using the cloud for their POCs have revenue up 5-6% compared
to last year. The others? They are all down for the comparable
period."
So, I know first-hand how hard it is to start a business, create a
new product from a blank sheet of paper, create a new category that
Gartner eventually buys into, raise money .... But I can not imagine
how hard it is to sell ERP to manufacturers that sell into the auto
industry right now. That has got to be tough to the 10th power.
Even more reason to run POCs in the cloud - and it's good for
marriages. "Honey, I'm going to run down to the ball bearing factory
to check on the POC. Don't worry. It's running on the cloud so I'll
be home in plenty of time to pick up the kids from school. Should have
time to finish painting the fence before dinner."
Maybe if we used the TARP money to accelerate cloud evolution, we
would have full employment, a housing boom, and time for Mr. Cleaver to
pick the kids up from school.
Just a thought.